Direct Sales Manager

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

• Resolve customer complaints regarding sales and service

• Prepare budgets and approve expenditures

• Monitor customer preferences to determine the focus of sales efforts

• Analyze sales statistics

• Project sales and determine the profitability of products and services

• Determine discount rates or special pricing plans

• Develop plans to acquire new customers or clients, through direct sales techniques, cold calling, and business-to-business marketing visits

• Assign sales territories and set sales quotas

• Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of the organization they work for. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about salesworkers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics that their staff gathers, both to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Because sales managers monitor customers’ preferences and stores’ and organizations’ inventory needs, they work closely with research and design departments and warehousing departments.

Direct Sale Agent

Sales Representative Responsibilities include:

• Selling products and services using solid arguments to prospective customers

• Performing cost-benefit analyses of existing and potential customers

• Maintaining positive business relationships to ensure future sales

• Job brief

• We’re looking for a results-driven sales representative to actively seek out and engage customer prospects.

• What does a sales representative do?

• You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

• Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective customers

• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

• Establish, develop and maintain positive business and customer relationships

• Reach out to customer leads through cold calling

• Expedite the resolution of customer problems and complaints to maximize satisfaction

• Achieve agreed upon sales targets and outcomes within schedule

• Coordinate sales effort with team members and other departments

• Analyze the territory/market’s potential, track sales and status reports

• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

• Keep abreast of best practices and promotional trends

• Continuously improve through feedback 

• Requirements

• Proven work experience as a sales representative

• Excellent knowledge of MS Office

• Familiarity with BRM and CRM practices along with ability to build productive business professional relationships

• Highly motivated and target driven with a proven track record in sales

• Excellent selling, communication and negotiation skills

• Prioritizing, time management and organizational skills

• Ability to create and deliver presentations tailored to the audience needs

• Relationship management skills and openness to feedback

• BS/BA degree or equivalent, but not required, case by case bases.